Returns & Exchanges
Last Updated: January 7, 2026
Thank you for shopping at Cosmota.Click. We strive to ensure you love your purchase, but if you’re not completely satisfied, this policy outlines how returns and refunds are handled.
1. Eligibility for Returns
You can request a return under the following conditions:
The item is unused, in its original packaging, and includes all tags and accessories.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged during shipping, or incorrect (different from what you ordered).
Non-returnable items include:
Digital products, personalized/custom-made items, or products labeled as final sale.
Items damaged due to customer misuse or improper handling.
2. The Return Process
To initiate a return, please contact us at support@cosmota.click with:
Your order number
A clear reason for the return
Photos or a brief description of the issue (especially for damaged/defective items)
Once your request is approved, we will provide a return shipping address and any additional instructions. Return shipping costs are generally the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).
3. Refunds
After we receive and inspect your returned item:
If approved, your refund will be issued to the original payment method.
Please allow 3–7 business days for the refund to process after it’s issued (timing depends on your bank or payment provider).
Refunds will not include original shipping fees, unless the return is due to a mistake from our side.
4. Exchanges
Exchanges are offered for defective or incorrectly shipped products. To request an exchange, please contact us with your order details and preferred replacement option.
5. Questions or Support
For any questions about your order or this policy, reach out to us at:
Email: support@cosmota.click
Website: cosmota.click
We aim to respond to all inquiries within 24–48 hours.
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Last Updated: January 7, 2026
At Cosmota, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help. Below is our policy for returns and refunds.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original packaging, and includes all tags and accessories.
The return is requested within 30 days of delivery.
The product is defective, damaged, or incorrect due to an error on our part.
Non-returnable items (for safety or custom nature):
Digital products (e.g., software, downloadable content).
Personalized or custom-made items.
Clearance or final-sale items marked as “non-returnable.”
2. How to Initiate a Return
Contact us at with:
Your order number.
Reason for return.
Photos (if the item is damaged or incorrect).
We’ll respond within 1–2 business days with return instructions and a shipping address.
Pack the item securely and include the original packaging and proof of purchase.
3. Refund Process
Once we receive and inspect the returned item, we’ll notify you of approval status.
Approved refunds will be issued to the original payment method.
Processing time: 3–5 business days after approval. Depending on your bank, it may take 3–7 business days to appear in your account.
4. Important Notes
Shipping costs: Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., wrong item sent).
Late or missing returns: Refunds are only processed after we receive the returned item.
Sale/discounted items: May be eligible for store credit or exchange, subject to review.
5. Contact Us
For questions or return requests:
Email:
Phone: +1 (502) 903-6213
Address: 396 Eron Way, Winter Garden, FL 34787
We aim to resolve all issues fairly and promptly. Thank you for trusting Cosmota!
